terms of service
Last updated: June 1st, 2026
tricargo
1. About these terms
1.1 These terms of service (the “Terms”) govern your access to and use of tricargo at tricargo.aero, and any related services, applications, application programming interfaces, and integrations made available by tricargo from time to time (together, the “Service”).
1.2 The Service is operated by The Third Foundry Ltd, a company registered in England and Wales with company number 17237142 and registered office at Unit 1b Coln Industrial Estate, Colnbrook, Berkshire, England, SL3 0NJ (“tricargo”, “we”, “us”, “our”).
1.3 By registering for an account or otherwise accessing or using the Service, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not access or use the Service.
1.4 These Terms apply to two categories of user: (a) freight forwarders and other parties seeking to identify general sales agents, general sales and service agents or airlines (“Forwarders”); and (b) general sales agents, general sales and service agents, airlines and other supply-side parties offering air cargo capacity or related services (“GSAs”). Forwarders and GSAs are together referred to as “Users”.
1.5 You may only register for and use the Service on behalf of a business. The Service is not intended for use by consumers. By registering, you warrant that you are authorised to bind the business you represent and that the business is acting in the course of a trade, business, craft or profession.
1.6 In these Terms, “you” means (a) the individual who applies to register a User to use the Service, and (b) the User. A binding contract on these Terms is formed between you and tricargo when we accept the registration.
2. What the Service is, and what it is not
2.1 The Service is a neutral window onto the GSA market. Its purpose is to enable Forwarders to identify GSAs that may be able to service a particular requirement, and to enable GSAs to receive enquiries from Forwarders. The Service is not a booking platform, a marketplace, a pricing tool or a comparison site.
2.2 tricargo is independent. It is owned by The Third Foundry, a technology business with no operational stake in air cargo. tricargo is not owned or controlled by any airline, freight forwarder, GSA, or freight booking platform. tricargo does not act as a principal in any transaction between Users, does not arrange the carriage of cargo, does not hold cargo, does not issue air waybills, and is not a party to any contract entered into between Users.
2.3 Where a Forwarder submits a quote request through the Service, any subsequent quotation, contract, booking, carriage, settlement or other commercial activity is a matter exclusively between the Forwarder and the relevant GSA (and, where applicable, the underlying carrier). tricargo is not responsible for the performance, non-performance or quality of any such activity.
2.4 tricargo does not display or transmit prices or rates between Users through the Service. Pricing is exchanged directly between the relevant Forwarder and GSA outside of the Service.
2.5 The Service may, from time to time, include functionality provided by third parties or integrations with third-party services, applications or systems. Where this occurs, separate or additional terms may apply and will be notified to you. Your use of such functionality is subject to those additional terms in addition to these Terms.
3. Account registration and eligibility
3.1 To use most features of the Service, you must register for an account. Registration requires the information specified at the time of sign-up, which may include identifying details for you and the business you represent.
3.2 All accounts are subject to approval by tricargo. We may decline to approve an account, or subsequently suspend or terminate an account, at our discretion, including (without limitation) where we are not reasonably satisfied that the registering business is a bona fide Forwarder or GSA, where the information provided is inaccurate or incomplete, or where approval would be inconsistent with applicable law or the integrity of the Service.
3.3 You are responsible for keeping your account credentials confidential and for all activity carried out under your account. You must notify us promptly of any actual or suspected unauthorised access.
3.4 You must keep the information in your account accurate and up to date, including (in the case of GSAs) details of airline representations, routes and service capabilities listed on the Service.
4. Using the Service
4.1 General
You may use the Service only in accordance with these Terms and applicable law. You must not use the Service in a way that interferes with its operation, compromises its security, or adversely affects other Users.
4.2 Forwarder use
Forwarders may search the Service, view GSA listings, and submit quote requests in respect of bona fide commercial requirements. Forwarders must not submit speculative, fictitious or duplicative quote requests, or use the Service to harvest information about GSAs for any purpose other than the legitimate sourcing of air cargo services.
4.3 GSA use
GSAs may create and maintain a listing setting out their airline representations, routes, service capabilities and related information, and may receive quote requests submitted by Forwarders through the Service. GSAs may, but are under no obligation to, respond to any particular quote request, and any response is given at the GSA’s sole discretion. Where a GSA chooses to respond, it may do so through the Service or by any other means agreed with the Forwarder. GSAs must not list services or representations that they are not authorised or able to provide.
4.4 Prohibited activities
You must not, and must not permit any third party to:
use the Service in breach of applicable law, including competition law, sanctions, anti-bribery and anti-money laundering law;
upload or transmit any content that is unlawful, defamatory, obscene, harassing, discriminatory, misleading, infringing of third-party rights, or harmful to the Service or its users;
create accounts by automated means, or operate fake, duplicate or pseudonymous accounts;
attempt to interfere with, probe, scan or test the vulnerability of the Service or any associated infrastructure, except with our prior written consent;
reverse engineer, decompile, reverse compile, disassemble, scrape, copy or otherwise extract material parts of the Service or the data it contains, except as expressly permitted by these Terms;
use the Service to compete with the Service, including to develop a substantially similar service;
misrepresent your identity, affiliation or authority, or the services that you are able to provide.
We may investigate any suspected breach of this clause and may, without limiting our other rights, suspend or terminate access to the Service pending or following such investigation.
5. Listings, content and data
5.1 GSAs are responsible for the accuracy, completeness and lawfulness of the listings, content and data they upload to the Service (“GSA Content”). GSAs warrant that they have all rights, consents and authorisations necessary to make GSA Content available through the Service.
5.2 Forwarders are responsible for the accuracy and lawfulness of the information they submit in quote requests (“Forwarder Content”), and warrant that they have all rights, consents and authorisations necessary to do so, including in respect of any personal data or third-party information included in such requests.
5.3 You grant tricargo a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, transmit, display and otherwise use User Content (meaning GSA Content and Forwarder Content together) to the extent reasonably necessary to operate, maintain, secure, develop and improve the Service, and to provide the services contemplated by these Terms.
5.4 tricargo may compile, analyse and use aggregated and anonymised data derived from the operation of the Service, including aggregated activity, lane, response time and coverage data, for the purposes of operating, evaluating, improving, marketing and reporting on the Service. Aggregated and anonymised data will not identify any individual User and may be retained and used after termination of your account.
5.5 tricargo does not claim ownership of User Content. Subject to clause 5.3, all Intellectual Property Rights in User Content remain with the relevant User or its licensors.
6. Fees, billing and sign-on credits
6.1 Access to the Service for Forwarders is free of charge. tricargo reserves the right to introduce optional paid features for Forwarders in future, which will be subject to separate terms notified at the point of opt-in.
6.2 GSAs are charged for use of the Service in accordance with the pricing set out and updated from time to time on tricargo.aero (the “Pricing”). Pricing may include, without limitation, pay-as-you-go charges per qualifying quote request, monthly subscription charges, set-up fees, and charges for additional services.
6.3 GSAs may be billed in Swiss francs (CHF) or US dollars (USD), with the billing currency selected at registration. Pricing is published in both currencies. Fees are exclusive of value added tax and any other applicable taxes, which (where applicable) will be added at the prevailing rate.
6.4 Sign-on credit. Each newly registered and approved GSA receives a sign-on credit (currently CHF 45 / USD 50, as updated from time to time), applied automatically against the first qualifying quote requests received through the Service. The sign-on credit is non-refundable, non-transferable, has no cash value, and expires on closure or termination of the account. A GSA is entitled to one sign-on credit only, regardless of the number of times the account is registered, suspended or re-registered.
6.5 Payment is processed through our nominated third-party payment provider. By providing payment details, you authorise us (or the payment provider on our behalf) to charge the applicable fees to the payment method on file. You are responsible for ensuring that valid payment details are maintained.
6.6 If a payment fails or is overdue, we may suspend access to the Service until the outstanding amount is paid. We reserve the right to charge interest on overdue sums at the rate prescribed by the Late Payment of Commercial Debts (Interest) Act 1998.
6.7 We may change Pricing from time to time. Where a change applies to existing subscriptions or recurring fees, we will give at least thirty (30) days’ prior notice by email or through the Service. If you do not accept a change, your remedy is to terminate your account before the change takes effect. This clause is subject to the price guarantee given to Founding Members in clause 7.
7. Founding Member status
7.1 Founding Member status is a designation conferred on the first 100 GSAs to register for the Service and have their accounts approved by tricargo (each a “Founding Member”). The designation is conferred automatically at the point of account approval and does not require a separate application.
7.2 Founding Member status is personal to the GSA entity to which it is conferred, and is not transferable, assignable or capable of being sub-licensed. It cannot be sold, gifted or passed to an affiliate, successor or acquirer of the relevant GSA, except with tricargo’s prior written consent.
7.3 Benefits of Founding Member status
Subject to clause 7.4, Founding Members receive the following benefits while their Founding Member status subsists:
price guarantee: the per-quote-request rate (pay-as-you-go and Pro) and the monthly subscription fee applicable to the Founding Member at the date of registration, in the currency selected at registration, will remain fixed until 1 January 2030, notwithstanding any general changes to Pricing under clause 6.7. This guarantee applies only to the products and services available at the date of registration. It does not apply to any new product, tier, integration, white label arrangement, set-up fee, professional service, third-party charge, or other service introduced by tricargo after the date of registration, which will be charged at the then-current rate;
early access: the opportunity to access new features of the Service ahead of general release, where tricargo elects to make features available on this basis;
product input: an invitation to provide input into the development direction of the Service, through such channels and at such times as tricargo may determine from time to time; and
Founding Member designation: the right to be identified as a Founding Member in communications and materials issued by tricargo, in such form and with such usage guidelines as tricargo may publish from time to time.
7.4 Variation, withdrawal and reservation of rights
Except in respect of the price guarantee in clause 7.3 (which is fixed in accordance with its terms), tricargo reserves the right to vary, add to, reduce or withdraw the benefits associated with Founding Member status at any time and at its sole discretion. Founding Member status does not entitle the holder to any specific benefit other than the price guarantee on an ongoing basis. tricargo will give reasonable notice of any material change to the benefits in clause 7.3 (other than the price guarantee).
7.5 Neutrality
Founding Member status does not influence the ordering, ranking or visibility of GSA listings in Forwarder search results, which are determined by neutral criteria applied consistently to all GSAs. The neutrality of the Service is paramount, and Founding Member status confers benefits in respect of access, designation and pricing only.
7.6 Termination of Founding Member status
Founding Member status terminates automatically and immediately, without any right to compensation or refund, on the earliest of:
closure of the GSA’s account, whether by the GSA, by tricargo, or by operation of these Terms;
suspension or termination of the GSA’s account by tricargo for cause under clause 16;
transfer or purported transfer of the GSA’s account in breach of clause 7.2;
1 January 2030 in respect of the price guarantee in clause 7.3 (which expires on that date and is not renewed); and
any other date specified by tricargo in writing in accordance with these Terms.
Once Founding Member status has terminated in respect of a GSA, it will not be restored if the GSA subsequently re-registers for the Service, regardless of the reason for the earlier termination and regardless of whether the 100-GSA cap on Founding Members has been reached. A GSA that loses Founding Member status and subsequently re-registers will be subject to the Pricing and terms then current.
7.7 Limited number
The number of Founding Members is limited to 100. Once 100 GSAs have been registered and approved with Founding Member status, no further GSAs will be designated as Founding Members, regardless of any subsequent termination of an existing Founding Member’s status.
8. Service availability and changes
8.1 We aim to make the Service available with reasonable continuity but do not guarantee uninterrupted or error-free access. The Service may be unavailable from time to time, including for maintenance, upgrades, or reasons outside our reasonable control.
8.2 We may modify, add to, withdraw or discontinue features of the Service at any time. Where a change is materially adverse to paying GSAs, we will give reasonable prior notice. If such a change is unacceptable to you, your remedy is to terminate your account.
9. Third-party services and integrations
9.1 The Service may interoperate with, or be made available through, third-party services, applications, browser extensions, application programming interfaces and software (including, in future, additional tricargo or third-party tools and integrations) (“Third-Party Services”).
9.2 Use of any Third-Party Service is at your discretion and may be subject to the additional terms of the relevant provider. We are not responsible for the availability, accuracy, security or content of Third-Party Services, except to the extent expressly stated by us in writing.
9.3 Where tricargo offers an integration with a Third-Party Service (whether operated by tricargo or a third party), tricargo may publish additional or supplementary terms applicable to that integration. Those supplementary terms form part of these Terms in respect of your use of the relevant integration.
10. Intellectual property
10.1 In these Terms, “Intellectual Property Rights” means patents, rights to inventions, copyright and related rights, moral rights, trade marks and service marks, business names and domain names, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
10.2 All Intellectual Property Rights in the Service, including but not limited to its software, design, brand, content (other than User Content) are owned by tricargo or its licensors. Nothing in these Terms transfers any Intellectual Property Rights to you.
10.3 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes in accordance with these Terms. All other rights are reserved.
10.4 You must not use the tricargo name, logo or branding without our prior written consent, except to factually describe the existence of your account with the Service and (in the case of Founding Members) to use the Founding Member designation in accordance with any usage guidelines published by tricargo.
11. Confidentiality
11.1 In the course of using the Service, you may receive information from tricargo or other Users that is identified as confidential, or that a reasonable person would understand to be confidential, including commercial terms, pricing, customer lists and operational data (“Confidential Information”).
11.2 You must keep Confidential Information confidential, use it only for the purpose for which it was disclosed, and not disclose it to any third party except to your personnel and advisers who have a need to know and who are bound by equivalent confidentiality obligations.
11.3 This clause does not restrict the use or disclosure of information that is in the public domain other than by breach of these Terms, is lawfully obtained from a third party free of any confidentiality obligation, is independently developed, or is required to be disclosed by law or regulatory authority (provided that, where lawful, you give us reasonable prior notice).
12. Data protection
12.1 Each party will comply with its respective obligations under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
12.2 Our collection and use of personal data in connection with the Service is described in our Privacy Policy, available at tricargo.aero. The Privacy Policy is incorporated into these Terms by reference.
12.3 Where Users transmit personal data through the Service (including in quote requests or otherwise), they warrant that they have a lawful basis for doing so, have provided any required notices to data subjects, and have obtained any necessary consents.
12.4 Where tricargo and Users share personal data, they do so as independent data controllers.
12.5 Where Users share personal data with each other, they do so as independent data controllers.
13. Warranties and disclaimers
13.1 Each party warrants to the other that it has the legal capacity, authority and resources to enter into and perform these Terms.
13.2 Except as expressly set out in these Terms, the Service is provided using reasonable care and skill on an “as is” and “as available” basis. To the maximum extent permitted by law, tricargo disclaims all warranties, representations and conditions (whether express or implied, statutory or otherwise), including any implied warranties of satisfactory quality, fitness for a particular purpose, accuracy, completeness, non-infringement and freedom from defects.
13.3 Without limiting clause 13.2, tricargo does not warrant that: (a) the Service will meet your requirements; (b) listings, GSA capabilities, Forwarder enquiries or other User Content are accurate, complete or up to date; (c) any particular Forwarder or GSA will respond to or transact with you; or (d) commercial outcomes obtained through the Service will meet your expectations.
14. Limitation of liability
14.1 Nothing in these Terms limits or excludes any liability that cannot be limited or excluded as a matter of law, including (a) liability for death or personal injury caused by negligence, and (b) fraud or fraudulent misrepresentation.
14.2 References to liability in these Terms include every kind of liability, including liability in contract, tort (including negligence), breach of statutory duty or otherwise.
14.3 Subject to clause 14.1, tricargo will not be liable to you for: (a) loss of profits, revenue, business, contracts or anticipated savings; (b) loss of or damage to goodwill or reputation; (c) loss or corruption of software, data or information; (d) any indirect, special or consequential loss or damage; or (e) any third party claim arising out of (a) to (d) above.
14.4 Subject to clause 14.1, the total aggregate liability of tricargo in any twelve (12) month period will not exceed the greater of: (a) the total fees paid by you to tricargo in the twelve (12) months preceding the event giving rise to the claim; and (b) one thousand Swiss francs (CHF 1,000).
14.5 You acknowledge that the allocation of risk in this clause 14 is reasonable, having regard to the nature of the Service, the basis on which it is provided, and the Pricing.
15. Indemnity
15.1 You will indemnify and keep indemnified tricargo against all losses, damages, costs, fines, expenses (including reasonable legal fees) and liabilities arising out of or in connection with: (a) any breach by you of these Terms; (b) any User Content you submit; (c) any contract or dealing between you and another User; and (d) any allegation that User Content you have submitted infringes the rights of a third party or breaches applicable law.
16. Suspension and termination
16.1 You may terminate your account at any time by following the cancellation process in the Service or by giving us written notice. Termination does not entitle you to a refund of fees already paid, except where required by law.
16.2 We may suspend or terminate your account, with or without notice, where: (a) you are in material breach of these Terms; (b) we reasonably suspect fraudulent, unlawful or abusive activity in connection with your use of the Service; (c) you fail to pay sums due to us; or (d) we are required to do so by law or regulatory authority.
16.3 On termination, your right to access and use the Service ends, and (in the case of a GSA) any Founding Member status terminates in accordance with clause 7.6. Clauses that by their nature are intended to survive termination (including those relating to fees accrued, User Content licences, intellectual property, confidentiality, data protection, warranties, liability, indemnity and governing law) will continue in force.
17. Changes to these Terms
17.1 We may update these Terms from time to time. Where a change is material, we will give reasonable prior notice by email or through the Service. The date at the top of these Terms indicates when they were last updated. Your continued use of the Service constitutes acceptance. If you do not accept a change, your remedy is to terminate your account before the change takes effect.
18. General
18.1 Entire agreement. These Terms, together with the Privacy Policy and any supplementary terms expressly incorporated, constitute the entire agreement between you and tricargo in respect of the Service and supersede any prior agreement or understanding.
18.2 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights or obligations to a successor in business or affiliate.
18.3 No waiver. A failure or delay by either party to enforce any right under these Terms does not constitute a waiver of that right.
18.4 Severance. If any provision of these Terms is held to be unenforceable, the remaining provisions will continue in full force and effect.
18.5 Third party rights. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.
18.6 Notices. Notices to tricargo must be sent to matthew@tricargo.aero or to our registered office. We may send notices to you by email to the address associated with your account or through the Service.
18.7 Force majeure. Neither party will be liable for any failure or delay in performance of its obligations for so long as and to the extent that such delay or failure results from events, circumstances or causes beyond its reasonable control.
19. Governing law and jurisdiction
19.1 These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter, interpretation or formation are governed by and will be construed in accordance with the laws of England and Wales.
19.2 The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim, save that tricargo may bring proceedings in any jurisdiction where you are domiciled or where assets are located to enforce these Terms or recover sums due.